Fair and Transparent Policies
At Mokshaa Mattresses, we strive to ensure a seamless shopping experience. Please review our policies carefully before placing your order.
1. Cancellation Policy
✅ Before Shipping:
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You may cancel your order within 24 hours of placement for a full refund.
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Contact us immediately at +91-9030550550 or srinug41@gmail.com to request cancellation.
❌ After Shipping:
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Once the product has been dispatched, cancellations are not permitted.
2. Refund Policy
🔹 Eligibility for Refund:
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Damaged During Shipping: If your mattress arrives damaged or defective, we will fully refund or replace the product.
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Report the issue within 48 hours of delivery with clear photos/videos as proof.
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Our team will inspect and process your refund/replacement within 5-7 business days.
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🔹 Non-Refundable Scenarios:
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Change of Mind: We do not accept returns or refunds for buyer’s remorse.
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Custom Orders: Made-to-size or special-request mattresses cannot be returned.
3. Refund Process
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Approved refunds will be credited to your original payment method within 7-10 business days.
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For replacements, we will arrange a free pickup and delivery of the new product.
4. Contact Us
For assistance, reach out to:
📞 Call: +91-9030550550 / +91-9603177444
📧 Email: srinug41@gmail.com
🕒 Hours: 9 AM – 9 PM (Mon-Sun)